How Solace is Keeping Families Safe Through the COVID Crisis

by Keith Crawford & David Odusanya | Sep 2, 2020

In these uncertain times, we wanted to reassure you about Solace Cremation’s health and safety practices. Since March, Solace is proud to have served hundreds of families safely and with minimal in-person contact.

Keeping everyone safe

At Solace, we are committed to the safety of our employees and communities and doing everything we can to mitigate the possible risks associated with the COVID-19 virus. We are following CDC guidelines for safety in our office, with our partners, with our families and in all we do.

As was the practice before the pandemic, Standard Precautions are used by our partners for all of our cases. Families should look to the CDC and their local and state health departments for additional precautions.

Because our business was built to make a difficult time easier for families, we were uniquely positioned to be able to minimize in-person contact.

As always, we remain committed to serving families at the highest level.

Here are some of the ways we continue to keep our families and community safe:

• Families can make arrangements online with our mobile-friendly process or call 24/7 to request services.
• Paperwork and secure electronic signatures can be completed from the comfort of home or care facility, with no in-person meetings necessary.
• Remains can be delivered in-person within our service area or by USPS Priority Mail with tracking.
• We offer downloadable after-life documents to help you get organized and minimize stress.
• In the unlikely event that your loved one’s death may be related to COVID-19, our team will follow guidelines recommended by the CDC. 

Funerals and memorial services

Since March, many families have postponed funerals or taken advantage of online options. The CDC says the lowest risk is an online gathering, while the highest risk is a large, in-person gathering. Earlier this year, LifeWeb360 and New Narrative Memorials joined forces to create a free guide to help families plan a virtual funeral service.

Scheduling a Celebration of Life service in the future is another option for families.

Grief resources

Many grief rituals can be done in the safety of your own home. You can find online resources for grief support, like Megan Devine’s “Refuge in Grief” or Leslie Barber’s Grief Warrior.

Our process

We used “Design Thinking” to develop this business, to eliminate pain points for families going through the death of a loved one. It turns out that, turning to technology to make the process easier, more convenient and more modern, will also keep everyone safer. And our human-powered, compassionate care team will still be available 24/7 to serve our families who can call or email us any time, from anywhere. We are here to answer questions and help in any way we can.

A note to our readers: This is a dynamic situation that is changing and evolving all of the time. For the most up-to-date information, visit the CDC website.

Photo by Hugo Kemmel